Customer Care

Questions,
answered.

Frequently asked

Clear guidance for collectors looking for natural colour, careful service and worldwide delivery.

We offer fine natural precious and semi-precious coloured gemstones, including sapphires, rubies, spinel, tourmaline, zircon, aquamarine and more.

No. Our gemstones are natural.

Most of our gemstones are certified. Any stone can be certified at the buyer's request before purchase for an additional charge, depending on the selected laboratory, such as GIA or another appropriate gemological laboratory.

Yes. We ship worldwide.

Orders placed on this website or through Instagram ship free by FedEx or DHL Express, fully insured, within 24 to 48 hours of payment, with tracking. For eBay purchases, the shipping fee is shown on the listing. Import duties or taxes in your country, if any, are paid on delivery.

On this website you pay in US dollars through PayPal, with a PayPal account or by debit or credit card without one. We also accept bank transfer, Wise and selected cryptocurrency payments; message us before you buy to arrange these.

Items may be returned within 14 days of receipt for a full refund when they are returned in their original condition. Return shipping fees are non-refundable, and damaged items cannot be accepted. See our full Shipping & Returns policy for details.

Contact us through Instagram, WhatsApp, Telegram or email. We are happy to discuss a stone, certification and shipping before purchase.

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